Last updated: 10 June 2026
Brindabella Legal is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains the kinds of personal information we may collect through this website, how we use it, and the choices available to you.
1. Who this policy applies to
This policy applies to personal information collected through the Brindabella Legal website, including when you contact us by email, phone, or through an online form, request a consultation, enquire about workplace drug and alcohol testing services, or interact with client portal or billing features made available through this site.
2. What information we collect
Depending on how you use the site, we may collect:
- Your name, organisation, position, phone number and email address
- Details you include in enquiry, consultation, or testing request forms
- Requested service details such as testing type, preferred dates, incident timing, or other operational context you choose to provide
- Technical and usage information such as IP address, browser type, device information, pages visited, referrer information, and interaction events recorded for site operations and reporting
- Client portal, billing, or subscription details where those services are used, which may include organisation contact details, billing contact details, and transaction-related records
Please do not send highly sensitive or confidential information through a website form unless it is reasonably necessary and you are comfortable doing so. If your matter is urgent or particularly sensitive, call us first on 1300 737 011.
3. How we collect information
We collect personal information when you provide it directly to us, and automatically when you use the site.
- Direct collection includes website forms, emails, phone calls, and information provided when using portal or billing features
- Automatic collection includes standard server logs, security checks, cookies or similar technologies, and site analytics or conversion tracking tools
4. How we use personal information
We may use personal information to:
- Respond to enquiries and provide requested information or services
- Arrange consultations, site visits, testing services, or follow-up communications
- Operate, secure, maintain, and improve the website and related systems
- Monitor service demand, website performance, and marketing effectiveness
- Manage client portal access, subscriptions, invoicing, and related support communications
- Comply with legal, regulatory, ethical, and professional obligations
5. Security and spam protection
Some website forms use third-party security tools such as Cloudflare Turnstile and, in some cases, Google reCAPTCHA to reduce spam and automated misuse. When these tools are used, relevant technical information may be processed by those providers as part of the verification step.
6. Analytics, cookies, and advertising measurement
This site may use cookies and similar technologies for essential functionality, security, analytics, and advertising measurement.
- We use analytics and event tracking tools to understand how visitors use the site and which pages or enquiries are most useful
- We may record lead-related events such as form submissions and phone-link clicks for internal reporting and campaign measurement
- Where paid advertising is active, limited conversion-related data may be used to measure whether advertising resulted in an enquiry or lead action
These tools are used to assess marketing performance and improve the site. They are not intended to publish the substance of your legal enquiry to advertising platforms.
7. Client portal, billing, and transactional emails
If you use any client portal, subscription, or billing features provided through this site, we may collect and use additional information needed to deliver those services. This may include organisation account details, billing contact details, payment status information, and records of transactional emails sent in relation to account access, invoices, renewals, or service changes.
Payment processing may be handled by third-party providers. We do not intentionally store full payment card details on this website.
8. When we may disclose information
We may disclose personal information to trusted service providers and advisers where reasonably necessary to operate the site or provide services, including hosting, security, email, analytics, payment, and technical support providers. We may also disclose information where required or authorised by law, court order, professional obligation, or regulatory requirement.
9. Overseas disclosure
Some service providers used in connection with this website may store or process data outside Australia. Where that occurs, information may be handled in accordance with the laws of the country in which the provider operates as well as their own privacy practices.
10. Data retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to respond to your enquiry, provide services, maintain business and billing records, resolve disputes, meet legal obligations, and support site security and reporting.
11. Access and correction
If you would like to request access to personal information we hold about you, or ask for a correction, please contact us using the details below. We may need to verify your identity before responding.
12. Changes to this policy
We may update this Privacy Policy from time to time. Any updated version will be published on this page and will apply from the time it is posted.
13. Contact us
If you have questions about this Privacy Policy or the way Brindabella Legal handles personal information, please contact us at contact@brindabellalegal.com.au or call 1300 737 011.